Refund Policy
Last updated: September 30, 2025
Our Commitment
At SelfScore, we are committed to your satisfaction and personal growth journey. We understand that investing in personal development is important, and we want you to feel confident in your decision to use our services.
Refund Eligibility
You may be eligible for a refund under the following circumstances:
- • Request made within 30 days of purchase
- • Technical issues preventing access to services
- • Service not delivered as described
- • Duplicate charges or billing errors
Non-Refundable Services
The following services are generally non-refundable:
- • Completed assessment reports and analyses
- • One-on-one coaching sessions that have been attended
- • Digital downloads and resources accessed
- • Services requested after 30-day period
How to Request a Refund
To request a refund, please follow these steps:
- 1. Contact our support team at refunds@selfscore.com
- 2. Provide your order number and account details
- 3. Explain the reason for your refund request
- 4. Allow 5-7 business days for review and processing
Processing Time
Once your refund request is approved:
- • Credit card refunds: 5-10 business days
- • PayPal refunds: 3-5 business days
- • Bank transfers: 7-14 business days
Please note that processing times may vary depending on your financial institution.
Partial Refunds
In some cases, we may offer partial refunds for:
- • Partially used subscription services
- • Unused portions of coaching packages
- • Services affected by technical issues
Cancellation Policy
You can cancel your subscription or recurring services at any time through your account settings or by contacting our support team. Cancellations will take effect at the end of your current billing cycle.
Exceptional Circumstances
We understand that life can present unexpected challenges. In cases of serious illness, financial hardship, or other exceptional circumstances, we encourage you to contact us to discuss your situation. We will review each case individually and may offer alternative solutions.
Contact Us
For refund requests or questions about our refund policy, please contact us:
Email: refunds@selfscore.com
Phone: +1 (234) 567-8900
Address: 123 Personal Growth Ave, Suite 456, Development City, DC 12345
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
This Refund Policy may be updated from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.